ADO Electronic Industrial (Australia) Pty Ltd
ACN: 055 169 741


Full Warranty Procedures




Before any customer wishes to return a faulty item for warranty
purposes, the customer has to obtain an ADO warranty form either from
ADO directly or downloading the form available from the Warranty and
RA section on the ADO web site.

Once the customer has obtained an ADO warranty form, the customer must
fill in all the necessary details required on the form. The customer
must also read all the conditions for service and acknowledge that
they have read and understood all the conditions by signing the form.

Once the form has been filled out it is to be faxed to back to ADO
using the fax number stated on the ADO warranty form.

Upon ADO receiving the ADO warranty form the warranty department will
verify that all necessary information has been provided and the form
has been signed. If all the information has been provided the warranty
department will then check the validity of the return. The warranty
department will check to see if the item is still under warranty and
is purchased from ADO. 

If all the above conditions are met then the warranty department will
issue a Return Authorisation (RA) number that will be written on the
form and then faxed back to the customer.  The RA number will not be
issued unless the ADO warranty form has been signed.

Once the customer has received the fax of the ADO warranty form with
the allocation RA number, the customer can then send the goods along
with a copy of the faxed ADO warranty form with the RA number. Two
points to note:


1. Goods returned with no accompanying valid RA number will be
    immediately rejected and returned to the customer with the freight
    cost charged to the customer.

2. The RA number is only valid for one month from the issue date
    stated on the ADO warranty form. This is mainly to protect ADO
    from possible warranty conflicts in the future.

 
Upon ADO receiving the goods, each item will be checked against the
accompanying ADO warranty form to ensure that all items match. Once
that has been validated each item will be check for any physical
damage. Should any physical damage be found, the item will be
immediately returned to the customer with the item’s warranty deemed
void. If the item is found to be physical defect free, the item will
be tested to verify that the item is indeed faulty. Should the item be
found to be faulty either an immediate replacement will be returned to
the customer if we have stock of the item on hand. Otherwise the
faulty item will be sent back to the supplier for repairs and will be
returned to the customer as soon as ADO received the replacement from
the supplier. However, there are a few items that will be replaced
immediately.

However, if the item is tested and found to be in good working
condition, ADO reserves the right to charge the customer $15 per item
found to be in good working condition. This is because it costs ADO a
great deal of time and money to conduct strenuous tests on items,
which are in good working condition. To avoid any inconvenience to all
parties, ALL ITEMS SHOULD BE TESTED BEFORE BEING RETURNED TO ADO.